ServiceNow Services
Platform work that holds up: CMDB and CSDM you can trust, workflows people actually use, and honest assessments of what you have today.
- Consulting
- Advisory Services
- Staff Augmentation
- ServiceNow Audit
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IT & AI consulting · McKinney, Texas
ServiceNow and AI work that holds up in production.
We are an independent consulting firm. We fix the platform data and governance that most AI projects quietly depend on, build the workflows and applications on top, and tell you when something is not worth doing.
18+ years in enterprise ServiceNow programs
No vendor commissions or license quotas
Fixed-price assessments and audits
What we do
Four service groups and a small set of AI products.
Platform work, AI governance and delivery, and packaged products for problems that do not need a custom build.
ServiceNow AI Solutions
Govern and deliver AI on the ServiceNow platform: AI Control Tower, agentic workflows, Now Assist adoption, readiness and value tracking.
- AI Control Tower
- AI Governance and Risk
- Now Assist and GenAI
- AI Agents and Agentic Workflows
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AI Services
Readiness, roadmap, use-case selection, data governance, business cases and application build — AI work that is not tied to one platform.
- AI Readiness Assessment
- AI Roadmap Creation
- Use Case Prioritization
- Data Maturity and Governance
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Other Services
IT staff augmentation beyond ServiceNow, and IT audits including vulnerability assessment.
- IT Staff Augmentation
- IT Audits (Vulnerability Assessment)
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AI Products
Packaged AI tools we deploy and configure to your content, rules and systems: assistants, scheduling, triage, screening and onboarding.
- Deployed in 2–8 weeks
- Hosted by us or in your cloud
- Contact us for pricing
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How we work
Five stages, and you can stop after any of them.
Each stage produces something you own and could hand to another firm. That is deliberate — it keeps us honest about whether the next stage is worth buying.
Most engagements start with a working session like this one: your people in the room, us asking awkward questions, and a written summary of what we heard before anybody proposes anything.
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Discover
We learn how the work happens now, from the people doing it — not from the process document.
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Assess
We measure the current state and say plainly what is in the way, including the things nobody wants named.
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Plan
A sequenced plan sized against your real delivery capacity, with the decisions each phase depends on.
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Deliver
Two-week sprints with something demonstrable at the end of each one. Scope changes are trades, not additions.
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Support
Hypercare after go-live, then documented handover. The test is whether your team can run it without us.
Why Amazon Consulting
Four honest differences.
Independent, with no license quota
We are not a reseller or a vendor partner. Nobody pays us to recommend a product, so "you do not need this" is an answer we can give.
Practitioners, not a pyramid
The people in your design sessions are the people doing the work. You will not be sold senior expertise and staffed with juniors.
We work on the unglamorous layer
Data quality, service models, ownership, process consistency. It is where most platform and AI efforts actually fail, and it is where we spend our time.
Handover is in the scope
Documentation, runbooks and enablement are part of the engagement from the start, not a change request at the end.
Featured products
AI tools you can put in front of customers next month.
Virtual Assistant for SMB
An AI assistant that answers the questions a small business gets all day — hours, services, pricing policy, directions, availability — on your website and over chat.
Smart Scheduling
Conversational booking that understands your real scheduling rules — resource availability, appointment types, buffers, and who can be seen when.
AI Chatbot
A configurable chatbot for websites and internal portals, grounded in your knowledge base, with analytics on what people actually ask.
AI Triage
Classify, prioritize and route incoming tickets, cases or requests automatically, with confidence thresholds that send the unclear ones to a person.
Knowledge
Recent writing.
Practical notes on platform data, AI governance and getting investment decisions right. No gated downloads.
Why AI governance should come before AI scale
Most organizations add AI governance after the sixth use case, when unwinding it is expensive. Here is the minimum worth having before you scale.
Your CMDB problem is ownership, not tooling
Discovery finds configuration items. It cannot decide who is accountable when a record is wrong. That gap is why most CMDB programs plateau.
Nine questions to ask before funding an AI pilot
A diligence list for leaders asked to fund an AI pilot. Most failed pilots fail for reasons that were visible in the first conversation.
Tell us what is actually going wrong.
Email info@amazonconsultingllc.com or use the form. A scoping call takes about thirty minutes, and you will get a straight view of whether we can help.